How to shop & place an order
Do I need an account to place an order?
No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.
I have forgotten my password: what should I do?
Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
How do I receive CJBAYS email updates?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can then manage your email preferences under ‘My Account’.
How do I place an order on your site?
It’s easy! Here’s how:
- Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
- Select your desired piece and click ‘Add to cart’. Once you’ve added all items, it’s time to checkout under ‘Summary’.
- Sign in to your account or, if you’ve not yet created one, proceed via guest checkout.
- Enter your address, payment method and delivery details to complete your order. That’s it – we’ll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.
Can I place an order over the phone?
Sure! Our friendly Customer Service Advisors are happy to assist you with this.
Where can I find size & fit advice?
Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.
Can I cancel my CJBays order or make changes to it?
Yes. Contact our Customer Service Advisors to do so. We’re unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Find out more in our Return & Refunds Policy.
If you ordered a customized item, we can only accept cancellations up to 48 hours after you placed the order.
CJBAYS pricing & payment
Why is CJBAYS pricing special?
It’s down to our unique business model. At CBJAYS, you are shopping pieces from our luxury brands and partners worldwide, expertly curated for you by our team. Prices are determined by each CJBays’s partner, so the price of the same item may vary depending on where it’s coming from and your location. That’s also why placing an item in your shopping bag or Wishlist won’t reserve it at a particular price.
Although we don’t have any control over price variation, we will always offer you the best price available to your destination at the time of purchase. To view the most accurate prices, select your delivery destination at the top left corner of our site.
Please note: Placing an item in your shopping bag or wishlist does not reserve it at a particular price.
Which currencies can I shop in?
This is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.
When will my card be charged?
If you pay by debit card or PayPal, CJBays will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.
What payment methods do you accept?
- American Express
- Apple Pay
Please note: We do not accept cash on delivery or installments as payment, excluding Brazil.
Will my personal details stay safe?
Product availability & authenticity
Are you going to have my size again?
You can be the first to know! To be notified if a sold-out item becomes available again, click on ‘Size Unavailable?’ on the item’s page, select the size you need, and then enter your email address.
Can I reserve an item to buy later?
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don’t offer reservations.
Are CJBays items authentic?
100%. Our offering is expertly curated from the best luxury fashion around the globe and we guarantee all items are authentic.
How will my order be packaged?
Your order will be carefully packaged in a protective CJBays box — with branded dust bags if provided by the designer — to ensure it arrives to you in great condition.
Shipping, taxes & duties
How much will I be charged for shipping?
This varies depending on the size, weight and destination of your chosen items, and the cost will appear at the checkout. The good news is we offer One Shipping Fee for orders above a certain threshold – this means you can purchase multiple pieces from multiple locations for one fee.
Do you offer same day delivery?
No. We don’t offer same day delivery service right at the moment But, this might change in the future.
When will I receive my item and how can I track delivery?
Once your order is confirmed, we’ll dispatch it within 2 business days. Delivery takes 2-7 business days, depending on your location and chosen shipping method.
Tracking information and an estimated delivery date will be provided. You can also follow its journey by heading to ‘My Orders’ in your account. Opted for guest checkout? Track your CJBays order status here.
Can I collect my order?
No. We don’t have the option for local pick at the moment. But, we’re constantly looking at different ways to improve our services.
Will I need to pay taxes on my orders?
Not at the moment. We don’t charge sale and use tax on orders that originate from our site.
Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.
Why can’t certain items be shipped to me?
While CJBays ships internationally, the brands on our site can determine where their pieces are distributed — so some may not be available to purchase in all regions. A selection of beauty products and exotic items may also be restricted by local customs in the country you are shipping to. Need to know more? Contact us.
Returns & refunds
What is CJBays’ returns policy?
We offer a full refund (excluding delivery costs) on any items returned to us within 14 days of the delivery date, and provide a free pick-up service for all returns for your convenience. To create a return, go to ‘My Orders & Returns’ in your account, or head here if you checked out as a guest.
It’s best to book your collection within 7 days of delivery — this is to ensure your package arrives within the required time frame. We are unable however, to process exchanges, and all returned pieces must be unworn, undamaged and unused, with all tags attached with its original packaging. You can find more info on returning an order in our Returns & Refunds Policy.
How do I book a free collection or return in store?
To request a return, go to ‘My Orders & Returns’ if you have an account, or click here if you placed an order as a guest.
How do I package my item for return?
Simply follow these steps to prepare your item:
Place any unwanted items with original packaging inside the protective CJBays box and ship item using any mail carrier.
When will I receive my refund?
Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider.
You can follow the progress of your package using the tracking number assigned to your returns label. As soon as it’s received and accepted by us we will send an email to confirm your refund.
To ensure your refund is as quick as possible, it needs to meet the conditions of our Returns & Refunds Policy.
Will shipping & duties be refunded on return?
While we offer free returns for all orders, the original delivery cost won’t be included in your refund.
Can I return my customised item?
We are unable to accept returns as customised pieces are created to your specification and taste.